Using the helpline

The helpline number is 01403 258222 and the message is self-explanatory:

“This is the West Sussex NUT helpline. Please leave your name and an evening telephone number and we will get back to you”

Ringing several times will not alter the time it takes for the helpline co-ordinator to get back to you. In fact it will probably increase it as all messages are listened to and prioritised.

Have an agenda.

You may wish to talk to the union about 13 things but it is unlikely WSTA can deal with all of them. To be clear in your own mind it is useful to write down the one or two main points that you want to make beforehand.

In addition to mentioning your concerns, it helps to have a clear idea of what you think WSTA can do to help you.

Make sure that you mention these main points as soon as possible in the conversation.

The helpline co-ordinator handles most queries on the spot. In some cases, they will be referred to NUT reps, WSTA caseworkers or Regional Office.

NUT reps

In many cases the helpline co-ordinator will refer you back to your school rep. This is because the school reps are most familiar with the local situation in the school and have access to the help and advice of WSTA as well. Reps training courses are regularly organised by WSTA and by the NUT nationally at our training centre.

Some issues also require a collective response from the NUT members in a school rather than a casework approach. In such cases the rep is the best person to talk to.

Caseworkers

You should be aware that NUT caseworkers are teachers who volunteer for this work in their spare time. This has the advantage that they are in touch with the concerns of teachers on a daily basis but you know yourself how pushed for time teachers often are. Be patient if a caseworker cannot get back to you straight away.

On the other hand if you do not get a call from a caseworker in reasonable time then ring the helpline again as there may have been a breakdown in communication.

Regional Office

Certain matters are referred upwards to Regional Office for an expert opinion. In general the more serious the case the more likely it is that Regional Office will handle it.



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