1996 to 2006

The increased number of calls shows we are providing a useful service although it cannot be described as good news: our members do not call to say they are feeling happy.

The helpline system only works because I can pick the brains of other members and we have a very good team of caseworkers: Bob Cross, Phil Dufty, Marje Hammond, Chris Miles, Dave Thomas, and Veronica Peppiatt.

I am happy to go on doing the helpline for another year if elected but we will need more caseworkers to cope with the rising load of casework.

Union learning rep has been an interesting new job and the union’s Continuing Professional Development work is very useful both in its own right and as a way of promoting the union.

I have continued to use this weblog which has been a useful way to publicise union activities, including CPD to members.

I have also made use of email wsta_addresses@yahoo.co.uk and yahoo messenger (id wstalearn) and MSN messenger (wstalearning@hotmail.co.uk) as well as the website http://wsta.org.uk. (I don’t get out much!)